Data Deletion

You can ask us to delete the personal data we hold about you across any Zero Zeta service — ProcessOps Copilot, FoundryOps Copilot, Remnant Opt Copilot, or any future product. This page explains exactly how to do it, what gets deleted, and how long it takes. The process is the same for every Service.

1. Who can request deletion

• End-users (employees of a tenant) — you can request deletion of your own personal data.
• Tenant administrators — you can request deletion of your entire tenant's data, or of a specific employee's data, on behalf of your organisation.
• Anyone whose contact details have been processed by one of our Services — even if you are no longer an active user, you can ask us to delete records associated with you.

2. How to submit a request

Choose any one of the following channels. All are equally valid.

Option A — Email (recommended, works for every Service)

Send an email from the address associated with your account, or — for end-users — from any address you control, to info@zerozeta.com.

Include in the email:

• Your full name
• The identifier you used with the Service (phone number with country code, email, or employee ID)
• Which Zero Zeta service you are referring to — ProcessOps Copilot, FoundryOps Copilot, Remnant Opt Copilot, or another
• Your tenant / company name, if you know it
• Whether you want deletion of (a) your data only, or (b) the entire tenant

Option B — In-app

If you are a tenant administrator, sign in to the relevant Service dashboard, go to Settings → Privacy → Delete data, and follow the prompts. You can delete a single employee record or initiate full tenant deletion from here.

Option C — WhatsApp (for Services that have a WhatsApp interface)

If you are using a Service that runs on WhatsApp (currently ProcessOps Copilot), send the message DELETE MY DATA to the same WhatsApp number you normally use. The Service will recognise this command, confirm your identity, and forward the request to our privacy team. You will get an acknowledgment within 2 business days.

3. What gets deleted

We also instruct our third-party processors — listed per Service in the Service Appendices of our Privacy Policy — to delete any data they hold on our behalf, in line with the data-processing agreements we have with each of them. Where a Service runs on top of a third-party communications platform such as WhatsApp, that platform retains metadata according to its own policy, which we cannot override.

4. Timeline

1. Within 2 business days — we acknowledge your request and verify your identity (typically by sending a one-time code to the phone number or email you contacted us from).
2. Within 7 days — active session data and authentication tokens are removed.
3. Within 30 days — all data in the categories above is deleted from production systems.
4. Within 35 days — deleted data is overwritten in our backup rotation.
5. Confirmation — when deletion is complete, we send you a confirmation email and, where applicable, a deletion certificate.

5. What if your request is denied

We may decline part or all of a deletion request only where the law requires us to retain specific data (for example, billing records for tax compliance) or where we need the data to defend an active legal claim. If we decline any part, we will tell you which part and why, in writing.

6. Cancelling a request

You can cancel a pending deletion request at any time before it completes by replying to the acknowledgment email or by writing again to info@zerozeta.com. Once deletion is complete, it is irreversible.

7. Grievance

If you are not satisfied with how we handled your request, you can escalate to our Grievance Officer:

8. Related

See our Privacy Policy for the full description of what data we collect and why, and our Terms and Conditions for the contractual basis on which our Services are offered.